Make the Right Call


Thousands of Services, One Call...

By clicking on the available links below, you will be connected to our 2-1-1 Call Center, Heart of West Michigan United Way.  United Way's 2-1-1 connects people to more than 2,900 services in Ionia, Kent, Lake, Montcalm, Mason, Mecosta, Newaygo, Osceola and Oceana Counties including food, shelter, utility assistance, disaster recovery, childcare, transportation, and more. Whoever you are, whatever your needs, 2-1-1 makes it easy to find help for yourself, a neighbor, or a loved one. This service is available 24/7, 365 days a year, for free to the user. Last year, we answered nearly 65,000 calls for help.

Visit 2-1-1 Counts to access recent data on calls and needs on our community.

CALL 9-1-1


  • Home Fire

  • Medical Emergency

  • Abduction

  • Robbery

  • Report Domestic Violence

  • Suspicious Activities

  • Heart Attack or Stroke

  • Impaired Driving





CALL 2-1-1


  • Housing & Utility Services

  • Food Pantries

  • Fraud & Identity Protection

  • Disaster Relief

  • Tax Preparation

  • Veterans Services

  • Counseling Services

  • Childcare

  • Alcohol Treatment

  • Job Assistance

  • Legal Services

  • Healthcare

  • Credit Counseling

  • And Many More!

*Standard message and data rates may apply. Text STOP to opt‐out. HELP for help. For end user privacy and terms and conditions of texting with 898211, go to: